Booking

FAQ

Screening Sessions

 

When will the booking space be available ?

On our website :
From Tuesday, March 12 at noon, you can book your screenings for free : your sessions in Lille and your sessions in the region.


How to attend the screening sessions ?

All screening sessions, meetings and conferences are free. Reservation is not mandatory but gives you priority over spectators without tickets.

There are three ways to attend the sessions :
1 - You do not have a ticket : all our sessions are accessible at the last minute. You need to go to the reception 15 minutes before the screening. First people arrived will be first people to enter !
2 - You have a ticket : You need to come at the latest 15 minutes before the screening begins, with your ticket (printed or downloaded on your phone) in the line " WITH TIKET ".
3 - You have a Pass SERIES MANIA : You need to come with your pass no later than 10 minutes before screening begins in the line " WITH PASS".

Being in advance is the surest way to get access to the session : Having a Pass or a ticket can not guarantee a spot to the sreening, the access is being done within the limits of availables spots.  

In order not to disturb the audience, the entrance to the room is not allowed once the screening started.

 

How many tickets can I book ?

For each reservation, according to the scheduled session, it is possible to withdraw 1, 2, 3 or 4 places by projection, with a maximum of 3 sessions per day.


How to cancel my reservation ?

Can you not attend the screening for which you have booked ? Be a very friendly series lover and cancel your reservation so that someone else can attend. Send us an email at billetterie@seriesmania.com specifying the name, time and day of the session to be canceled.


Is it possible to withdraw tickets on the spot?

Yes ! In all our theatres and for all our sessions, it is possible to take your tickets directly on site.

It is also possible to collect your tickets at the Village Festival from March 20th at the following times:
- Wednesday, March 20 to Friday, March 22, from 14h to 19h
- From Saturday 23 March to Saturday 30 March, from 10h to 20h

Our Village Festival by Crédit Mutuel is located in Tripostal, avenue Willy Brandt in Lille (between Lille Flandres station and Lille Europe station).


What are the festival screening locations ? 

In Lille :
- The UGC Ciné-Cité, 40 rue de Béthune
- The Majestic, 52 rue de Béthune
- The Nouveau Siècle, 17 place Mendès France

In regions :
- The Colisée in Roubaix : 31 rue de l’Epeule, 59100, Roubaix
- The Colisée in Lens : 12, rue de Paris, 62300, Lens
- The Casino in Arras : 3, rue Emile Legrelle, 62000, Arras
- The theatre Raymond Devos à Tourcoing : 1, place du Théâtre, 59200, Tourcoing
- The Maison de la Culture in Amiens : 2, place Léon Gontier,  80006, Amiens
- The Studio 43 à Dunkerque : Pôle Marine, rue des fusiliers marins, 59140, Dunkerque


Is it possible to take pictures in the sreening rooms ? 

Taking pictures is strictly forbidden. 


How to choose your sessions ? 

You will find the program sorted by types of competitions there.

All information about the sessions (summary of the series, accessibility, age limit) are also available when booking by clicking on the (i) of the session of your choice. The projections are then classified by day, by place and by hour.

 


I can not go to the free session for which I booked, can I give my ticket away ?

Tickets are nominative, but in case you can not come, you can give your place to someone else. Any resale of tickets is strictly prohibited.


I have not received my e-tickets, how to do?

When you make your reservation, you have 15 minutes to finalize it. After this time, your order may not be successful. We invite you to reiterate your reservation.We also invite you to consult the folder "junk mail" or "spam" of your mailbox. If the problem persists, thank you to contact us at this address: billetterie@seriesmania.com


Are the screening sessions accessible to people with reduced mobility ?

With the exception of rooms 6 and 9 of UGC Ciné-Cité, our screening rooms are accessible to people with reduced mobility. You can check this information on our  programming page.

For any reservation dedicated to people with reduced mobility in Lille, please contact us at billetterie@seriesmania.com. For all sessions in the region, please contact directly the room concerned.


Are sessions accessible to all ?

Some festival sessions are not recommended for children under 12 years old. Please check this information on our programming page or directly when booking (i).

The Pass SERIES MANIA

 

What is the PASS SERIES MANIA for ?

The PASS SERIES MANIA allows you to live the festival in "VIP" mode.

It includes :
- priority access for all screening sessions, unlimited and without reservation for one person: you just have to present your PASS in the "PASS Access" line to enter the room before everyone
- an invitation for 2 to the opening and closing ceremonies of the festival
- the official catalog of the festival
- Welcome-bag with gifts SERIES MANIA

The PASS SERIES MANIA is nominative :

Your first and last names and your photo will be printed on your PASS.
It is therefore not possible to lend your PASS. 


How to get your pass ? 

You will be able to collect your Pass from March 20th at 14h at the Village Festival by Credit Mutuel (Tripostal, avenue Willy Brandt). Your need to bring your e-ticket printed or downloaded in your smartphone with you.

The Village Festival by Crédit Mutuel

 

Should I book to visit the Village Festival by Credit Mutuel ?

Access to the Village Festival by Crédit Mutuel is free and accessible without any reservation, day or evening. Whether for signing sessions, for visiting the exhibitions or for a drink at the Village Festival by Crédit Mutuel bar, there is no need to book.

Let's go !

Informations

 

Where can I find information about the festival and where can I get the program ?

Several "info points" will be available upstream and during the festival :
- At the Village Festival by Credit Mutuel (Tripostal Avenue Willy Brandt), Wednesday 20 and Thursday 21 from 14h to 19h, Friday, March 22 from 12h to 20h and Saturday 23 to Saturday 30 March from 10h to 20h.
- In the Series Mania Bus, Place du Théâtre from 12h to 19h from Saturday 16th to Thursday 21st March, then from 12h to 20h from Friday 22nd to Thursday 28th March.
- At the entrance of each projection site (UGC, Majestic, Nouveau Siècle) from March 22nd to 30th.


How to become a "Series Maniacs" ?

If you want to discuss TV shows, you can join the discussion group "Series Maniacs" : To join Series Maniacs


You have not found an answer to your question ? 

You can contact us at billetterie@seriesmania.com. We will respond as soon as possible.

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